The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Support and execute the weekly training plan, per facility, per shift schedule
Support local continuous improvement and engagement initiatives, particularly: those focused on Safety, Quality, Productivity, and employee retention
Coordinate the training Ambassador-identification and certification program
Support and validate new hire onboarding processes and Ambassador training methods
Support the site-level Associate Experience Week program, for new Salaried leaders
Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
What they're looking for
- Manage Asana–based ticketing system for training requests, and ensure tickets: are actioned within expected timelines
- Develop and track effectiveness of training programs, including orientation.: Monitor adherence to the established training programs to ensure standard work in the training programs
- Actively seek ongoing skill development (i.e., participating and conducting: skill classes, cross-training, etc.)
- Fully understand operational processes/workflows and daily production goals
