The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Lead high-volume hourly hiring: act as a hands-on player-coach for our operations recruiting team, supporting warehouse hiring across all sites
Learn the operation: spend real time understanding shift patterns, seasonality, local labor markets, and site leader needs. This is where the volume is, and it's where you need the deepest fluency
Build the system: design and implement a repeatable, data-backed hiring process for hourly roles, covering sourcing, screening, interviewing, and offer speed, built to run at scale without sacrificing quality
Set the scoreboard: define and track the metrics that matter (time to fill, cost per hire, quality of hire, early retention) and use them to drive continuous improvement
Lead an effective corporate & tech hiring: lead the corporate/tech recruiters who own day-to-day hiring for the rest of the business, and hold that team to a high bar on candidate experience and hiring manager satisfaction
Personally lead searches for new senior roles: step in directly on executive and senior-level searches for new & unique roles, partnering closely with the hiring executive and our People & Culture leadership
What they're looking for
- Proven experience leading talent acquisition across very different hiring: types, high-volume hourly and specialized or executive search, ideally at a company with distributed warehouse or field operations
- A track record of building recruiting processes and systems that scale, not: just running a process someone else designed
- Comfortable being hands-on early as a player-coach, and just as comfortable: stepping back to lead a team once the system works
- Experience leading searches for senior or executive roles, including roles new to the organization
- A strong point of view on talent brand, plus real experience with or genuine: curiosity about applying AI to recruiting
- A confident, data-fluent communicator who can move between a warehouse floor: conversation and an executive update in the same day
- Willing and able to travel 25-30% across our sites and corporate offices
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers: span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
