The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Employee Support & Ticketing: Serve as the primary employee-facing point of contact for all travel questions, escalations, and urgent needs. Monitor and manage all incoming Jira support tickets end-to-end — from intake through resolution. Resolve employee issues directly or escalate to the Sr. Manager, Travel Programs as needed.
Platform Support: Provide hands-on support for Navan platform questions, booking issues, and technical troubleshooting. Guide employees through the platform confidently and efficiently. Serve as primary partner for the Executive Assistant team on complex, multi-city, and VIP itineraries.
Travel Experience & Communications: Support cross-office travel coordination and serve as the day-to-day resource for a seamless employee travel experience. Guide employees on travel policy, ensuring adherence while providing a clear and supportive path for exception requests. Communicate high-impact travel events or disruptions to Executive Assistant team and Leaders proactively.
Training & Continuous Improvement: Ensure all employees — including new hires — complete WorkRamp travel training. Track recurring support issues and surface trends to the Manager, Travel Programs monthly. Capture and log employee feedback from support interactions to inform ongoing program improvements.
Groups & Meetings: Support end-to-end travel logistics for team offsites, external events, and company meetings. Source and book room blocks and meeting spaces, manage group air and attendee requirements, build and maintain rooming lists and attendee trackers, facilitate ground transportation vendors, track attrition and contract deadlines, and reconcile post-event invoices against budget. Partner with EAs, Workplace, and Finance throughout planning and on-site execution.
Travel Programs Support: Provide operational support and subject matter expertise to our evolving travel program, including implementation of industry best practices, under the leadership of the Sr. Manager of Travel Programs, and in partnership with various cross-functional stakeholders in Executive Operations, Accounting/Finance, Procurement, Workplace, and other key departments..
What they're looking for
- Minimum 2-5 years of experience in a travel support, customer service, or: operations role — ideally within a global tech company or professional services corporate environment.
- Familiarity with Navan and/or comparable corporate travel platforms (e.g.,: Concur, TripActions); Navan experience strongly preferred.
- Travel Management Company/Business Travel experience navigating supplier: agreements and vendor relationships with air, rail, rental car, hotel, etc.
- Experience managing a support queue using Jira, Zendesk, or similar tools.
