The opportunity
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
What you'll do
Be the voice of Ramp's Customer Support. You'll spend your day engaging with: customers, primarily via live calls, email, and chat.
Diagnose across a broad product surface. Ramp isn't one product: it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
Operate with an ownership mindset, managing escalations end-to-end. You take: full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
Build and shape AI tools, not just use them. Ramp is building AI into CX: operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
Ship improvements, not just flag them. When you notice a process gap, a: missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
Communicate with precision and empathy. Our customers are financially: sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
