The opportunity
UX research at Anthropic works across products used by millions of people, on interactions that don't have established conventions yet. We inform critical decisions through rigorous research, working closely with curious, open-minded stakeholders who are eager to learn along with us.
What you'll do
Work with Platform's leaders and teams to understand what they most need to: know about the people building on Claude, decide what is and isn't worth studying, and own that agenda
Design and run the research yourself using both qualitative and quantitative methods
Study the full range of people the platform serves: developers, the teams and companies building products on it, and the people who administer and buy it
Communicate findings to product managers, designers, and engineers and follow: them through to product decisions, while building the shared understanding of users that lets teams make good calls on their own
Build the tools and infrastructure that let research keep pace with the: platform, using Claude heavily and inventing methods where the existing ones don't fit
Industry UX research experience independently scoping, designing, running, and reporting end-to-end studies
What they're looking for
- + years of industry UX research experience
- Experience setting the research strategy for a product or product area, with: a track record of research that changed direction at the strategy level, not just the feature level, in direct partnership with product or organization leaders
- Experience embedding with engineering-led product teams that ship fast and: earning influence there, from the engineer who owns the endpoint up to the head of the organization
- Excellent storytelling, calibrated to audience: you can discuss a finding with the head of the organization as effectively as with the engineer who owns the endpoint
- Experience building with AI yourself using coding tools and agents, and an: appetite to help build the research tools that don't exist yet
- Experience researching pricing, packaging, or how customers decide what a: product is worth, especially for usage-based or developer products
- Background in API-ecosystem or developer-platform research
