The opportunity
About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
What they're looking for
- Personally work with our largest customers (10K+ employee size) to establish executive relationships
- Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
- As a senior leader you will continually demonstrate Miro’s behaviors and: values to drive an inclusive and engaged culture
- + years experience in Strategic or Enterprise (High Touch) Customer Success: and/or Account Management leadership with a consistent track record of meeting targets
