The opportunity
The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates.
What you'll do
Build, coach and lead the Americas and Japan/Apac Customer Success teams
Partner with sales leadership and other functions to improve customer: lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
Drive the team to hit Key Performance Indicators
Mentor the team to maintain account hygiene, health, and indicators
Participate in revenue and health forecasting
Partner with stakeholders to define and deliver on a best-in-class customer experience
What they're looking for
- Personally work with our largest customers (10K+ employee size) to establish executive relationships
- Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
- As a senior leader you will continually demonstrate Miro’s behaviors and: values to drive an inclusive and engaged culture
- + years experience in Strategic or Enterprise (High Touch) Customer Success: and/or Account Management leadership with a consistent track record of meeting targets
