VP, Global Head of Trust & SafetyNew$325K–$447K

In this role, you will lead Cloudflare’s team of investigators and engineers who process requests for information and abuse reports through a system of automated systems and manual escalation protocols. You will be expected to provide vision for the team, developing new ways to…

What you'll do

• Help design and build a trust and safety function for a highly technical: company that is designed for the age of AI.

• Build, develop, and manage a world-class globally-distributed team that operates 24/7/365.

• Create and maintain processes and policies for handling legal requests and abuse complaints.

• Ensure consistent, timely, efficient, and fair application of those policies: across a variety of circumstances and locations, incorporating AI-powered automation and processing,

• Liaise with senior company leaders, attorneys, engineers, and security staff: inside Cloudflare to address circumstances that arise with regard to operation of the Trust & Safety team.

• Work with engineers to create and improve automated tools to drive improvements and increase efficiencies.

What they're looking for

• Partner with the Policy, Legal, and Product teams to develop and implement: policies and guidelines that can be enforced in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Take responsibility for online fraud and safety concerns, including but not: limited to account security, safety concerns and user trust.
• Represent the company externally with industry groups, government officials,: enterprise customers, and members of the press to explain Cloudflare’s approach to Trust and Safety.