VP, Provider Integration & ExperienceActive$240K–$315K
The opportunity
Hi, we're Oscar. We're hiring a VP, Provider Integration & Experience to join our Provider Operations & Experience Team.
What you'll do
Act as the primary internal and external voice and champion for the provider experience.
Shape the overarching Oscar Provider Experience strategy, creating a: long-term vision to be an easy and dependable partner to providers.
Develop deep, analytical frameworks and measures to assess the health of the: provider experience and evaluate its overall impact on Oscar’s broader network.
Maintain deep healthcare market and competitor intelligence, keeping a pulse: on regulatory changes, vendor innovations, and emerging operational models.
Build and scale the operating model for escalated provider issues,: establishing standardized intake criteria, triage pathways, and closure expectations.
Oversee the swift resolution of urgent, high-complexity, or high-profile: provider escalations that span multiple cross-functional departments.
What they're looking for
- Foster strong strategic relationships with Subject Matter Experts (SMEs) and: senior functional leaders across Claims, Network, Utilization Management, Payment Integrity, and Technology to streamline operational handoffs and secure resources for systemic fixes.
- Drive organizational change management, ensuring successful cross-functional: adoption of new operational models, workflow metrics, and provider-centric behaviors.
- Leverage robust operational data, analytics, and ROI assessments to identify: systemic root causes of provider friction and prioritize technical or operational resolutions.
- Establish tracking mechanisms to guarantee that once a root cause is: identified, systemic fixes are fully implemented and verified across strategic accounts.
