The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What they're looking for
- + years of experience in workforce management, vendor management, capacity: planning, or related operations roles, ideally within customer support organizations.
- Strong understanding of customer support operations, including workforce: capacity planning, forecasting, and operational best practices.
- Experience managing external vendor operations, tracking performance metrics,: and supporting business reviews and performance improvement initiatives.
- Advanced analytical skills with the ability to identify trends, generate: insights, and make data-driven recommendations using SQL and data visualization tools such as Hex or Looker (Python experience a plus).