The opportunity
You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.
What you'll do
You have a strong background in Customer Success in B2B SaaS (5+ years: preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.
You are excited to own a strategic book of customers in APAC and are: comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR.
You build trusted, multi-threaded relationships with senior stakeholders and: act as a proactive owner of customer health, risk, and value realization.
You partner closely with Sales, Product, Support, Professional Services, and: Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle.
You are comfortable working in a remote-first environment and can travel up: to 10 percent as needed for strategic customer engagements in APAC.
You love becoming a product and industry expert. You create “aha” moments by: tailoring configuration, workflows, and training to each customer’s specific hiring challenges.
What they're looking for
- You have worked with technically complex products and are deeply curious: about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements.
- You take pride in advising customers on best practices to ensure they get maximum value from Ashby.
- You are experienced in change management and help customers successfully: adopt new systems, workflows, and ways of working.
- You think critically and proactively identify themes across customers, using: those insights to improve internal processes and customer playbooks.
