The opportunity
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33…
What you'll do
Conducting merchant discovery calls, understanding their needs from the: moment they sign up and ensuring a smooth and frictionless activation
Delivering tailored training sessions on SumUp products either remotely or onsite.
Collaborating with our field sales team during deal closure to ensure a seamless transition
Serving as the primary relationship manager, ensuring high-value merchants: receive priority support and proactively providing strategic consultations to merchants
Monitoring transactional data and key account metrics, identifying: opportunities for growth or signs of potential churn.
Upselling and cross-selling relevant SumUp products to drive merchant expansion.
What they're looking for
- Liaising with internal teams to resolve merchant pain points effectively.
- Proactive activation reach out calls to engage the merchants and get them to: start transacting per necessary product
- Conducting personalized training sessions, either onsite or through Google Meets
- Keeping merchants engaged and satisfied with our products and helping them reach their expected TPV targets
