Account Manager - JapanActive
The opportunity
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver…
What you'll do
ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.
What they're looking for
- years of Customer Success or Account Management experience supporting complex: B2B SaaS, Developer Tools, or AI/ML products in Japan
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota: and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and: maintain relationships with customers at all levels of an organization
- Strong understanding of the Japan market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
