The opportunity
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing,…
What you'll do
Own and manage a large portfolio of existing Commercial customers, with: accountability for retaining and growing recurring revenue across your install base
Develop a deep understanding of each customer’s business objectives, use: cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
Act as the primary commercial point of contact for your accounts, building: strong, trust-based relationships with key stakeholders and decision-makers
Drive account planning and execution strategies that align Algolia’s: solutions to customer goals, ensuring customers extract maximum value from their existing feature set
Lead commercial conversations including renewals, pricing discussions, and: expansion opportunities within your install base
Partner closely with Customer Success, Solutions Engineering, Support, and: other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience
What they're looking for
- Monitor account health and usage signals to identify risks early, taking: action to prevent churn and mitigate contraction
- Maintain accurate forecasting and pipeline management for your book of: business, with a focus on predictable revenue retention and growth
- Serve as a trusted advisor to customers by bringing insights, best practices,: and a consultative approach aligned with Algolia’s position as a leader in search and discovery
- Fluent in Dutch and English
