Account Manager - North America - Strategic SegmentActive$31K

ElevenLabs
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The opportunity

You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts - the most complex, high-value organizations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive…

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • or more years of Customer Success, Strategic Account Management, or: Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products - with at least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
  • You've managed large, complex enterprise accounts and have the NRR and: expansion numbers to show for it - not team numbers, yours
  • You run full-cycle expansion motions end to end across complex,: multi-stakeholder deals - you build the business case, navigate procurement, and close without a handoff
  • You've built genuine relationships at the C-suite level: not just had access to them. You know how to align a room full of stakeholders who don't always agree, and you've got the closed deals to prove it
  • You don't wait for a QBR to know your accounts are at risk or ready to grow -: you're always three moves ahead and you have a system for it
  • You can go deep on the product with a developer or engineering team and hold: your own without relying on a solutions engineer - strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs is essential
  • Experience in the voice AI, audio AI, or conversational AI space
  • Experience selling or expanding into multiple products within a platform