Account Manager - North America - Mid-Market SegmentActive$520K

ElevenLabs
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The opportunity

You will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts - the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like.…

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • to 5 years of Account Management or Customer Success experience in B2B SaaS,: Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
  • A proven track record of owning revenue outcomes end to end: quota, renewals, and expansion - without defaulting to a handoff to a sales team
  • You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
  • You can hold a technical conversation with a developer or engineering team: and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
  • You use product data to stay ahead of your accounts: spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
  • You know how to read a room: whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger
  • Experience in the voice AI, audio AI, or conversational AI space
  • Experience selling or expanding into multiple products within a platform