The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Access systems and document actions taken to service customers efficiently and accurately.
Determine appropriate actions under established procedures to protect Brex: and customer assets; partner with management on complex cases.
Communicate professionally with customers, merchants, financial institutions,: and other parties to obtain information or documentation needed to assess potential fraud.
Support cross-functional teams, including CX, Fraud Operations, KYC, and Cash: Operations, to ensure appropriate action is taken on high-risk accounts.
Speak with fraud victims using appropriate, empathetic talking points while: safeguarding both the customer and Brex.
Review and assess the validity of customer documentation.
What they're looking for
- Experience in customer experience, operations, and risk management.
- Experience in fraud prevention, account protection, or financial-crime operations.
- Excellent verbal, written, and interpersonal communication skills.
- Sound judgment, strong attention to detail, and the ability to make: consistent decisions using established procedures.
- Proactive approach and ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Office and Google Workspace.
- Availability to work assigned shifts between 6:00 a.m. and 5:00 p.m. PT.
