Admissions Advisor, MasterClass Executive (Temporary)Active$58K–$71K
The opportunity
MasterClass is the platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.
What you'll do
Own a high volume of admissions calls: scheduled consultations and proactive outreach with applicants and admitted candidates — answering questions about the curriculum, live sessions, AI Labs, in-person intensive, time commitment, and cohort experience
Help prospective enrollees evaluate the program's value: speak confidently and accurately to outcomes, program fees, and payment options, and position MasterClass Executive honestly against the alternatives candidates are weighing (executive education, MBA programs, certificates, and cohort-based courses)
Guide admitted candidates from decision to enrollment with timely phone and: email follow-up through each enrollment window, identifying and removing blockers before deadlines
Run point on employer-sponsorship communications: respond to sponsorship inquiries, provide candidates with materials to secure company support (manager emails, ROI summaries, program overviews), and flag multi-enrollee company interest to our partnerships team
Manage your pipeline with clean notes and reliable follow-through; meet daily: and weekly contact and response-time goals
Log the questions, objections, and sponsorship themes you hear and share them: weekly with the admissions and marketing teams to sharpen FAQs, call guides, and email copy
What they're looking for
- Provide surge coverage during peak moments: post-webinar follow-up, enrollment-deadline outreach, and inbox support
- + years in admissions or enrollment advising, inside sales, account: management, or another phone-forward consultative role — executive education, higher ed, edtech, or premium consumer experience is a plus
- Genuinely energized by phone time: you listen first, handle objections without a hard sell, and are comfortable with 20–30+ meaningful conversations a day
- A strong writer who can run a high-volume inbox with responses that are: crisp, warm, and never read like a template
