The opportunity
The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
What you'll do
Own the technical enablement of OpenAI products, including ChatGPT: Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments
Lead customer training and enablement across the full customer lifecycle,: from initial onboarding through expansion, optimization, and long-term adoption.
Design and deliver high-impact training engagements, including onboarding: sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
Drive customer activation, sustained usage, and measurable business value: through structured enablement and deployment programs designed for durable adoption at scale
Partner closely with Sales, AI Success Engineers, Solutions Engineering, and: Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
Develop and refine reusable training assets, playbooks, and best practices: based on patterns observed across customers and regions.
What they're looking for
- Gather customer feedback from training and enablement engagements, synthesize: themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
- Have 4+ years of experience in customer-facing or instructional roles,: engaging C-level and senior technical audiences in complex enterprise environments.
- Possess exceptional presentation and communication skills, particularly when: conveying the value of technical concepts clearly to senior and executive-level audiences.
- Strong technical depth across coding, agents, and APIs, with a practical: understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs.
