The opportunity
As a Deployment Manager on the Beneficial Deployments team, you will guide customers from a signed contract into a live, governed, and adopted deployment so that customers achieve tangible impact rather than simply incremental improvement with Claude. You'll guide organizations…
What you'll do
Own the complete activation journey from contract signature to production: deployment, orchestrating cross-functional resources and customer teams to ensure rapid time-to-value across Claude for Enterprise, Claude Code, and API products.
Deploy Claude inside customer environments. Configure and troubleshoot SSO: (SAML), SCIM and JIT provisioning, MCP connectors, admin policy templates, and seat-assignment logic across Okta, Entra ID, Ping, and Google Workspace. Deliver informative transitions to Support for deeper issues that require investigation or engineering support.
Act as a trusted advisor to customer CISOs and CTOs on governance and: enterprise setup. Bring a clear point of view on best practices, help security and IT leadership make the design decisions that determine whether a deployment holds up over time
Light up the capabilities that make Claude valuable. Enable and govern MCP: connectors to the customer's systems, ensure Skills, Projects, and other capabilities are turned on and configured for their use cases, and work with their IT team on the approvals and OAuth consent this requires, so that day one feels ready
Design and scale activation frameworks by identifying patterns across: deployments and building templated playbooks that balance standardization with customization for breakthrough outcomes.
Turn playbooks into programs. Package what works into repeatable,: increasingly self-serve motions (deployment checklists, admin enablement sessions, onboarding cohorts, Claude-powered guidance) so that activation quality no longer depends on you being in the room.
What they're looking for
- Drive organizational transformation by developing change management: strategies, rollout plans, and Train-the-Trainer programs that build internal AI champions and catalyze adoption across customer organizations.
- Define and track success metrics across activation rate, time-to-value,: customer satisfaction, and operational efficiency, using data to continuously optimize the motion.
- Channel customer insights back to Product, Support, and Security teams,: serving as voice of the customer so that repeat deployment blockers get solved once.
- + years in customer-facing technical roles such as implementation management,: technical account management, technical onboarding, solutions consulting, or customer success, with a track record of running multiple concurrent enterprise deployments with documented handoffs.
