The opportunity
We're seeking a driven, entrepreneurial AI Strategist to join a newly formed team bringing Asana Service Management to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, directly with our enterprise customers to…
What they're looking for
- Product Feedback Loop: Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
- Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions: Engineers to drive customer outcomes
- + Years of Experience: Demonstrated success in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role.
- Strong understanding of IT and service team personas, including familiarity: with service delivery workflows, operational pain points, and the systems these teams use every day