The opportunity
As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts.
What you'll do
Identify and qualify opportunities to expand small customers existing Datadog footprint
Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers
Troubleshoot on issues to ensure a positive customer experience and continued product adoption
Proactively work with customers to find expansion opportunities and increase loyalty and retention
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Act as advisor to customers to ensure they’re leveraging the solution effectively
What they're looking for
- Customer-minded, always trying to provide the most value possible
- Driven and motivated by a career in sales with a strong desire to grow a career in customer success
- A strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming: pricing objections for up-sell/cross sell activities
