The opportunity
The HR Shared Services team comprises four members, including the team lead, and supports benefits operations across 24 countries across the globe. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.
What you'll do
Individual Contributor as part of the HR Shared Services team in India
Manage end-to-end Benefits operations, vendor relations, employee: escalations, and compliance within defined SLAs.
Learn and perform newly transitioned processes and over time gain subject matter expertise in Benefits.
Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
Assist in building and maintaining the Standard Operating Procedures for Case Management
Deliver high quality and consistent service delivery to all internal: customers and partners and follow Standard Operating Procedures
What they're looking for
- –4 years of hands-on experience in Core Benefits within an HR Shared Services: or Global Benefits environment, preferably supporting the Americas region.
- Strong knowledge of Benefits administration and operations, with experience: across areas such as health & welfare benefits, retirement/pension benefits, leave or statutory benefits, benefits eligibility, enrollments, and life events.
- Demonstrated experience in Benefits vendor management, including vendor: coordination, issue resolution, escalations, service delivery, and managing vendor performance against agreed SLAs.
- Strong understanding of Benefits processes, policies, and compliance: requirements, with a keen eye for detail and a focus on process adherence.
