Associate I, Business OperationsNew$125K
The opportunity
Databricks' Sales Operations team is transforming how operational work gets done. We are shifting from manual, high-volume request processing to an AI-first operating model — where AI agents handle repeatable work autonomously and the team focuses on building, governing, and improving those systems.
What you'll do
Build and operate AI agents: translate operational SOPs into agent workflows; deploy, monitor, and fine tune agents that handle field requests autonomously
Own an agent portfolio: manage a set of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization
Drive process and systems improvement: identify next workflows to automate; diagnose cross-system integration issues; lead data quality remediation
Partner cross-functionally: gather requirements from Sales, Finance, IT, and Strategy stakeholders; influence Directors and Sr. Directors on automation priorities
Support operational continuity: contribute to critical business processes including annual planning cycles
–8 years in operations, systems administration, or business process: automation — ideally in high-growth tech companies
What they're looking for
- Systems fluency: understands APIs, data schemas, and integration patterns; knows how enterprise systems connect
- AI-native thinking: uses LLMs, agent platforms, and automation tools to solve business problems; strong judgment on when to automate vs. when manual oversight is needed
- AI agent deployment: hands-on experience building AI agents or automation workflows
- Process design: thinks in systems, not tasks; proven track record designing and improving operational workflows
