The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Maximize customer retention rates through effective sales techniques over the: phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals adminstration support to Renewals Managers, and Account Executives
Ensure that renewals are closed on a timely basis
What they're looking for
- Collaborate with Sales and Customer Success Managers on renewals strategy and: plans, leveraging customer analytics and metrics
- Liaise with customers to ensure POs and order forms are accurately completed: to allow for internal deal approval
- Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
- Demonstrated progressive experience with B2B software sales
