Associate Technical Support Engineer (Only BCA/BBA/B.Com/B.Sc. graduates)Active
The opportunity
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a…
What you'll do
Respond promptly to customer inquiries via voice, email, and live queues,: providing exceptional technical support for home EV charging stations.
Diagnose , troubleshoot, and debug ChargePoint software and hardware issues,: providing appropriate workarounds or long-term solutions.
Take ownership of assigned cases within our ticketing system and drive them: to resolution within established performance and SLA standards.
Collaborate proactively with team members and escalate complex technical: issues to the appropriate internal teams when necessary.
Author , update, and maintain technical documentation and case summary notes: for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.
Communicate technical topics in simple, easy-to-understand terms for: customers through active and reflective listening.
What they're looking for
- Prioritize and plan time effectively to manage multiple customer: interactions and adapt swiftly to changing priorities.
- Embrace a continuous learning mindset to continuously develop your technical: skills and support next-generation EV products.
- Bachelor's degree (Any Graduate) or equivalent practical experience.
- Proven customer service experience, specifically engaging with customers: through live calls and multitasking across communication tools.
