The opportunity
Ramp is hiring a Customer Activation Manager for AI Spend Management and Router . AI Spend Management helps Finance and Engineering see connected AI spend, understand what changed, and assign it to the right owner; Router helps builders route AI model requests.
What you'll do
Lead customer discovery and implementation planning, including provider: connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through.
Read API documentation and request/response evidence to investigate setup: issues such as credentials, permissions, usage limits, model selection, and product behavior.
Help technical and finance stakeholders understand AI usage, costs, and: governance choices in language each group can act on.
Coordinate with Sales, Customer Success, Technical Solutions, Product, and: Engineering on deeper Router integrations or issues that require code-level work; give customers a clear owner and next step.
Guide customers from a working connection to a useful usage-review or: governance workflow, and verify that the workflow is used after launch.
Capture recurring questions and failure patterns in customer guidance,: troubleshooting steps, and internal playbooks.
