The opportunity
As an AV Operations Specialist, you'll be accountable for how the AV spaces perform, how support requests get resolved, and how events land in the space you're responsible for. This role will help own all areas within the AV landscape.
What you'll do
Serve as the AV owner for your office: accountable for the health, readiness, and performance of every room and event space in the building
Execute preventative maintenance programs and recurring room sweeps on a: defined cadence, not only in response to tickets
Maintain accurate inventory of room systems, peripherals, wireless: microphones, cameras, and portable production gear, including spares strategy and replacement cycles
Coordinate AV scope for office moves, room reconfigurations, and new-space: readiness in partnership with Workplace and AV Engineering
Know your estate: maintain the room documentation, as-builts, and site-specific gotchas that make your office supportable by anyone on the team
Help own the AV support queue: triage, prioritization, resolution, and escalation with clear diagnostic context
What they're looking for
- Participate in the regional AV on-run rotation (West, East, or EMEA),: covering AV issues during local business hours alongside the daily room-check discipline
- Systematically isolate faults to a point in the signal chain rather than reaching for reboots and cable swaps
- Drive recurring issues to root cause and surface them to AV Engineering as: candidates for platform-level or design-level fixes
- Contribute to runbooks, standard operating procedures, and knowledge base: documentation that other technicians follow
