The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Serve as a point of escalation for complex customer inquiries and issues: related to billing, contract renewals, cancellations, and Samsara products and services.
Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
What they're looking for
- Demonstrate advanced proficiency in multi-channel servicing, including: handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
- Manage and prioritize a high-volume workload, including escalations and: urgent customer requests, ensuring timely and accurate resolution.
- Lead or participate in cross-functional initiatives aimed at improving: customer experience, driving efficiency, and scaling support processes.
- Identify and analyze customer trends and issues to provide actionable: insights to management and other stakeholders.