The opportunity
As a Billing Support Specialist at Notion, you will support our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners. You'll collaborate across teams to…
What you'll do
Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.
Troubleshoot and resolve payment discrepancies, processing errors, and: technical issues by diagnosing root causes and implementing solutions.
Collaborate with finance, regional support teams, user operations and: enablement teams to gather feedback and improve the payment processing experience.
Proactively identify areas for improvement in payment workflows and work with: internal teams to enhance systems.
Maintain and report on KPIs and provide ad hoc reporting as necessary.
Develop and update knowledge base documentation to streamline future support requests.
What they're looking for
- Share insights and best practices with the team to improve overall efficiency: and ensure ongoing training on payment-related issues.
- + years experience in SaaS billing support
- Excellent written and verbal communication skills with the ability to distill: complex technical topics to non-technical audiences.
- Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
