The opportunity
Build observability, automation, and AIOps foundations. Focus on deliverable output, reusable assets, and support-driven product improvement.
What you'll do
Observability & Automation: Set up dashboards/alerts; script repetitive ticket steps.
RCA & Support Insights: Participate in RCAs; log user pain points weekly; propose product fixes.
Agent & Skill Prototyping: Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).
ITSM / Tools (optional): Optimize a small workflow in incident management tooling.
