The opportunity
Schedule: Full time, Monday - Friday, standard business hours
What you'll do
Request and review medical records to identify relevant clinical information: (e.g., personal and family history) to support genetic testing cases
Flag missing or incomplete documentation for follow-up
Assist with assembling documentation packets for prior authorization, claims, or appeals submission
Maintain accurate case documentation within internal systems
Send and track medical record requests
Monitor case pipelines to ensure required documentation is received
What they're looking for
- Update internal systems to reflect record status and next steps
- Meet defined daily/weekly task metrics related to record requests and case movement
- Support provider and patient outreach initiatives related to documentation or required forms
- Assist with tracking outreach efforts and responses