The opportunity
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What they're looking for
- + years of experience in community operations, trust & safety operations,: escalations, customer support escalations, or a related front-line operations role—ideally at a consumer or developer platform
- Direct, hands-on experience running incidents or escalations: you've been the person in the channel paging on-call, coordinating the partners, and writing the post-mortem
- Excellent judgment under pressure
- Sharp written communication—you can brief a senior leader in three sentences: and document an incident so the next responder can pick it up cold