Community ManagerActive$165K
The opportunity
MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.
What you'll do
Own the community experience for MasterClass Executive and Certificates: cohorts end to end, from onboarding and daily engagement through alumni programming.
Set the community strategy and create the rituals, programming, and: connections that turn each cohort into an engaged network.
Serve as the daily voice of the community, facilitating conversations,: answering questions, connecting learners, and creating a welcoming environment.
Manage multiple cohorts simultaneously while monitoring engagement,: sentiment, and retention and proactively re-engaging learners who may be falling off.
Build and manage community platforms, channels, playbooks, templates,: automations, and AI-enabled workflows that allow the program to scale.
Identify and support learner leaders, mentors, and alumni advocates who can: help strengthen and grow the community.
What they're looking for
- Partner closely with Events on weekly live sessions and in-person: experiences, driving attendance and keeping engagement going after each event.
- Partner with Product, Marketing, Program, and Support to turn learner: feedback and community insights into improvements across the experience.
- + years of experience in community management, learner or member experience,: customer engagement, or a related field, including direct ownership of a community program.
- Proven experience building and growing an engaged online community, ideally: from an early or ambiguous starting point.
