The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation.
Builds partnerships and is responsible for engaging in the Large Loss Claim: reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive.
Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier: and/or TPA to resolve the claim while meeting the needs of internal stakeholders.
Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel,: and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority.
Accountable for performance and results Insurance Carrier and Partners: worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies.
Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection: Specialist on claims. Works to upskill L6 and L7 partners for growth and development. Supports the team by guiding through complex claims and changes.
What they're looking for
- Management of claims which impact Airbnb Financials and the Captive.
- Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims.
- Collaborate with internal departments, such as other Aircover Ops teams,: legal, Trust, CS safety to share claim insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion.
- Ensure compliance with company policies, procedures, and legal requirements related to claims handling
