The opportunity
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash…
What they're looking for
- Partner closely with Onboarding, Sales, Deal Desk, Legal, Accounting, Billing: Operations, and Cash Application teams to coordinate customer onboarding, resolve issues, support risk-informed commercial decisions, and oversee AR case queue administration tasks including queue hygiene, triage, assignment, SLA monitoring, and escalation routing.
- Develop and refine credit and collections policies, playbooks, approval: frameworks, escalation paths, SOPs, and internal controls, with automation embedded by design.
- Support reserve and write-off recommendations, month-end close, audit: requests, and control testing to ensure receivables processes are accurate, well documented, and audit-ready.
- Develop reporting and operating routines that provide visibility into AR: aging, DSO, cash collections, credit-risk exposure, disputes, unapplied cash, reserves, write-offs, and automation coverage while driving accountability across internal teams and external partners.
