The opportunity
The Risk Operations team is looking for an experienced Credit Operations Collections Analyst to join an industry leading global credit operations team. As a Credit Analyst, you will execute operational collections and workout processes at scale while devising growth friendly solutions that reduce Stripe’s credit risk.
What you'll do
Work with merchants from venture-backed startups to well established institutions
Complete in-depth credit reviews on merchants to identify credit concerns and collections strategies
Investigate and action/triage escalations across multiple channels while: providing accurate and timely responses
Own various operational processes that the team performs such as credit: collections reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
Identify risk factors & trends and further report said trends to the wider risk team
Utilize analytics to optimize strategies which can be enforced across the portfolio
What they're looking for
- + years of relevant experience in commercial credit collections and managing: workouts with a solid understanding of general commercial credit principals.
- or more years of experience leading risk related projects or initiatives: working closely with cross-functional stakeholders.
- Experience using data to propose creative solutions to both tactical and strategic problems
- Creativity, a team-focused mentality, and effective problem solving skills
- The ability and desire to question the status quo
- The ability to approach challenges from a user perspective while being pragmatic and solutions oriented
- Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them