The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Own a defined set of customer relationships, including managing all expansion and renewal activities
Develop commercial relationships and joint business vision to increase Braze utilization and value
Create comprehensive strategies to retain existing business with clear: roadmap of joint business value and ongoing growth
Partner closely with cross-functional partners to secure contract renewals: and ensure there is a unified account vision and value story across all touchpoints
Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business
Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment
What they're looking for
- Effectively communicate and evangelize customer feedback to Braze product team
- Document and manage complex technology architecture knowledge within book of: business including awareness of competitive threats and critical partnership strategies
- Achieve quarterly upsell and renewal targets
- Cross-department collaboration, including but not limited to Customer: Success, Sales, RevOps, Product, Legal and Marketing
