The opportunity
Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts.
What you'll do
Become an expert in the full range of integration and configuration options: for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
Partner closely with the Product team to ensure customer feedback and pain: points are heard, reviewed, and prioritized when needed
Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
Help us maintain an industry leading satisfaction rate with our customers
What they're looking for
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
