The opportunity
Customer Success Managers at Ramp drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while…
What you'll do
Own the end-to-end onboarding and activation of a large portfolio of: micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
Lead onboarding with strong executive presence, setting clear agendas,: controlling call flow, and driving as much progress as possible in minimal touchpoints.
Ensure fast, thorough, and complete implementation by educating customers on: Ramp functionality, best practices, and the “why” behind key workflows.
Confidently navigate and position Ramp’s full product suite, including Cards,: Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
Deeply understand customer workflows, pain points, and blockers, and: problem-solve alongside Product, Engineering, and Support when needed.
Drive revenue by minimizing implementation delays and reinforcing the value: of Ramp as a core financial operating system.
What they're looking for
- Use customer data, usage signals, and patterns to prioritize outreach,: identify risk, and intervene proactively.
- Balance implementation work, follow-ups, proactive outreach, and group: onboarding while maintaining a high bar for quality.
- Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
- Identify opportunities to automate, standardize, and improve onboarding: processes, contributing to playbooks, enablement materials, and scalable best practices.
