The opportunity
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
What you'll do
Deliver an outstanding customer experience
Review, respond and investigate complaints received from Executives and other: Internal Teams such as Investor Relations or Press as well as Bank Partners
Solve customer issues efficiently, effectively, and empathetically with an: emphasis on quality, accuracy, and thoroughness
Communicate with Customers using email
Categorize and record all complaints with extreme attention to detail
Drive continuous improvement
What they're looking for
- Engage with cross functional partners (Compliance, Legal, Risk, Product,: Communications, etc.) to spearhead remediation of thematic problems.
- Identify areas of opportunity to improve procedures, processes, or tooling and lead project workstreams.
- Grow your financial services expertise
- Become a subject matter expert on current and emerging products as well as: consumer finance policies and servicing processes, and regulatory requirements
