The opportunity
The Enablement Lead (EL) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
What you'll do
Own the technical enablement of OpenAI products, including OpenAI APIs,: Codex, Agents, Evaluations and other platform capabilities, helping define effective enablement patterns that support adoption across customer segments
Lead customer training and enablement across the full customer lifecycle,: from initial onboarding through expansion, optimization, and long-term adoption.
Design and deliver high-impact training engagements, including onboarding: sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
Drive customer activation, sustained usage, and measurable business value: through structured enablement and deployment programs designed for durable adoption at scale
Partner closely with Sales, Solutions Architecture, and Product teams to: define an effective enablement plan tailored to each customer’s use case, goals, and technical needs.
Partner closely with Sales, Solution Architects, Delivery Leads to drive: adoption across our core product suite.
What they're looking for
- Develop and refine reusable training assets, playbooks, and best practices: based on patterns observed across customers and regions.
- Gather customer feedback from training and enablement engagements, synthesize: themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.
- Serve as a Subject Matter Expert (SME) for designated product areas, building: deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.
- Have 4+ years of experience in customer-facing or instructional roles,: engaging C-level and senior technical audiences in complex enterprise environments.
