The opportunity
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.
What you'll do
Analyzing CRM data to discover trends and insights that inform business decisions
Guiding data migration and integration with other systems to maintain seamless workflows
Managing business requirements and process optimization for CRM workflows
Defining and implementing maintenance procedures to ensure efficiency and consistency in database design
Developing information protocols to enhance data security and prompt system upgrades
Maintaining the backlog for Salesforce Service Cloud changes tied to agent and system efficiency
What they're looking for
- Collaborating across CX teams to coordinate and validate proposed tooling improvements
- Tracking and analyzing business values and risk for CRM initiatives
- Designing and delivering regular reports to stakeholders to continuously monitor CRM data quality
- Other duties as assigned
