The opportunity
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
What you'll do
Lead and develop a high-performing Customer Learning team.
Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results.
Turn priority customer needs into role-based tracks, paths, and high-quality programs.
Make the portfolio easy to understand, with clear starting points,: progression, and relationships among experiences.
Lead how learning reaches customers through owned and partner channels.
Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop.
What they're looking for
- + years in customer education, product education, digital learning, customer adoption, or a related field.
- Substantial experience managing and developing a multidisciplinary customer education or learning team.
- Experience building and scaling a customer-facing learning program or: portfolio, including strategy, planning, resourcing, delivery, and measurable results.
- Experience designing role-based learning and driving customer discovery and: engagement across owned and partner channels.
- Evidence that your work changed product use, adoption, or measurable customer value.
- Excellent cross-functional leadership, executive communication, and curiosity about AI.
- Experience with enterprise software, developer tools, AI, or another fast-moving field.
- Experience serving global audiences through learning platforms, academies, or digital education programs.
