The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
The Customer Service Representative will serve as the primary point of: contact for merchants to facilitate timely issue resolution
Manage queue of incoming merchant contacts (phone, chat, and email) and: tickets on a daily basis, including following up to inquiries based on dates that were committed to
The Customer Service Representative will partner with our warehouse: management and developers to ensure requests are completed on time and in a professional manner
Build sustainable, long-term relationships with merchants
Educate merchants on service offerings and help them proactively plan to minimize issues
Support merchant’s projects and assist throughout their lifecycle
What they're looking for
- The Customer Service Representative will identify opportunities to improve: merchant experience and propose upgrades and new products as appropriate
- years of experience in a Customer Service position
- years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
