The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
Handle customer enquiries, advice and suggestions via email or online tools.
Support other business units with customer liaison, accurately document: customer requests and advice, and provide feedback in the form of documentation.
Handle customer complaints, special cases or ad hoc tasks.
Bachelor degree or above.
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
What they're looking for
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
