Customer Service Specialist INew

Uber Freight
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The opportunity

Supporting day-to-day aspects of planning, cleaning errors, booking, shipping, and tracking shipments. Managing carrier relationships through constant communication to obtain load status and proactively monitor shipments through pick-up, transit, delivery, and empty return to ensure on-time performance.

What you'll do

  • Establish and maintain effective relationships with Customers through: professional and timely communications, and inquiry responses.

  • Maintain cooperative and professional work relationships with all: stakeholders, including customers, carriers and colleagues.

  • Communicate service issues to Uber Freight management.

  • Demonstrate ownership of assigned segments of business.

  • Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs,: including Word, Outlook, Teams etc.

  • Geographical Knowledge-Geographical understanding of the Mexico and US.: Understanding of mileage as it relates to the passage of time.

What they're looking for

  • General knowledge of rail, full truckload and less than truckload. Logistics: Knowledge-Know of import and export operation basics.
  • Intermediate knowledge of Microsoft Excel
  • Effective analytical and problem-solving capabilities.
  • Advanced English written, oral, and presentation communication skills