The opportunity
We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships.
What you'll do
Partner with customers to translate pre-sales command plans and desired: business outcomes into actionable objectives and clear success criteria.
Guide customers on how to best use the GitLab platform, including common: DevSecOps best practices, Git workflows, CI/CD, and adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and overall: satisfaction through ongoing strategic and technical engagement.
Build and maintain Customer Success Plans, define critical goals and key: performance indicators, and track progress with customers over time.
Act as the primary GitLab liaison for assigned accounts, coordinating: responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
Provide hands-on technical enablement and onboarding, including education on: new GitLab features, releases, and relevant use cases.
What they're looking for
- Program manage account escalations, ensuring root causes are understood,: follow-up actions are owned, and stakeholders are informed.
- Collaborate with Services and other internal teams to identify and recommend: training, enablement, and maturity opportunities aligned to customer needs.
