The opportunity
Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors.
What you'll do
Partner with Customer Success leadership to define and execute an enablement: strategy aligned with business priorities, role expectations, and performance needs
Shape onboarding and ongoing development for CSMs, building role-specific: offerings and coordinating handoffs for ongoing administration and management
Build the governance, roadmaps, and operating rhythms needed to prioritize: requests, manage dependencies, and deliver complex programs with consistency
Coordinate with Customer Success Operations, technical enablement, Product,: and Marketing to prepare teams for evolving products, processes, tools, and user needs
Maintain an enablement roadmap, manage cross-functional dependencies, and: communicate priorities, progress, and tradeoffs to leaders and stakeholders
Use conversation intelligence, learning and competency data, business: indicators, and field feedback to identify needs and evaluate enablement effectiveness
What they're looking for
- + years of experience in customer success, professional services, enablement,: program management, or a related field supporting post-sales or customer-facing teams
- Working knowledge of the customer success role, demonstrated through direct: experience or close partnership with customer success teams
- Experience leading complex, cross-functional programs, including setting: priorities, managing dependencies, and coordinating execution
- Experience partnering with senior stakeholders, communicating recommendations: and tradeoffs, and translating business needs into practical programs, resources, or guidance
- Experience using data and stakeholder feedback to identify performance needs,: evaluate results, and improve programs or ways of working
- Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams
- Experience supporting customer success teams serving large enterprise customers
- Experience building or improving an enablement program, service model, or governance framework