Customer Success EngineerActive£100K–£130K

incident.io
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The opportunity

incident. io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

What you'll do

  • You’re confident as a strategic technical partner in client-facing environments.

  • You’ve architected complex SaaS implementations or led enterprise migrations.

  • You think in systems and design solutions that scale across teams and regions.

  • You explain complex technical concepts simply and steer customers toward pragmatic, maintainable solutions.

  • You have clear judgment on scope and ownership, knowing when to go deep and: when to hand back to CSM or Support.

  • You can structure and drive technical onboarding and migration work-streams,: partnering with CSMs to keep projects on track.

What they're looking for

  • You’re confident as a strategic technical partner in client-facing environments.
  • You’ve architected complex SaaS implementations or led enterprise migrations.
  • You think in systems and design solutions that scale across teams and regions.
  • You explain complex technical concepts simply and steer customers toward pragmatic, maintainable solutions.
  • You have clear judgment on scope and ownership, knowing when to go deep and: when to hand back to CSM or Support.
  • You can structure and drive technical onboarding and migration work-streams,: partnering with CSMs to keep projects on track.