The opportunity
We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the Greater China region.
What you'll do
Recruit, train, and lead a team of Customer Success Managers
Help drive an engagement model focused on high growth accounts in the Greater China region.
Develop both the long-term vision and strategy for the team and drive progress toward key metrics
Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
Coach, mentor, and guide the team in developing consultative and: solution-based customer success and sales skills
Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
What they're looking for
- + years of customer success management or account management or sales: experience with 3-5 years of people management experience
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic: advice on account strategies, and serving as executive sponsor with key relationships
- Excellent written and verbal command of English and Mandarin as the position: will require you to primarily work with China-based merchants
- Demonstrated passion for Stripe’s mission
- Prior experience at a growth stage Internet/software company
- Payments experience
